Downtime

Adam · #1 (**permalink**) 06-03-2008, 03:52 AM

Welcome back everyone!

At approximately 5:45 EST on May 31, 2008 a short in a high-volume wire conduit caused a transformer in the H1 data center in Houston, TX (where our server is housed) to explode and catch fire knocking out 3 walls in the electrical room. Power and all generators were shut down as instructed by the fire marshal. Underground wiring was badly damaged and needed repair before the first floor could be powered on again thus giving us the long downtime. The Cheat Masters main website was not affected by this outage. Thankfully no networking equipment or servers were damaged during this incident. Unfortunately all the servers in the data center were down for hours and the servers on this first floor were down for over 48 hours while the transformer and data center damages were repaired. The issue is now resolved and we're resuming normal operations. We apologize for any inconvenience this may have caused you.

Glad to be back online. It's been a long 3 days and less sleep than some of us need!

Right now we are running on a generator until the new power equipment arrives. There will be a downtime either June 7th or June 14th (midnight) and will last for about 4 hours. The downtime will be for the power changeover. Please stay tuned to this thread for further info.

Thank you,
Cheat Masters Staff

Cheetah · #2 (**permalink**) 06-03-2008, 10:32 PM

I just wanted to make a public thank you Adam for all the sleepless nights, frustration and toil you put into as a result of this disaster. We are lucky to have you!

Adam · #3 (**permalink**) 06-04-2008, 01:50 AM

Here are some pictures of the data center (before the explosion) and some pictures taken of the temporary generators outside the data center after the explosion.

I'll try to get some pictures of the damages inside added later.

Sojiro · #4 (**permalink**) 06-05-2008, 02:29 PM

I was wondering why I couldn't log on to the forum. I could log on to the main site, but not the forum.....anyway thnx for the info Adam!

Adam · #5 (**permalink**) 06-08-2008, 08:51 PM

It looks like we are looking forward to the downtime on June 14th. This downtime will be around midnight and last for about 4-6 hours while they do the power changeover. I will keep you posted as I receive more updates.

Adam · #6 (**permalink**) 06-15-2008, 09:54 AM

Just a heads up the change over did not occur last night. It has been postponed for another week. They are waiting for all the parts to arrive. We are now looking at the 21st of this month.

Adam · #7 (**permalink**) 06-30-2008, 08:55 PM

Looks like we are now running at full power. Should not have any other issues with downtime as a result of the data center electrical explosion.